![]() Y ou can’t trust that they will return automatically. We like to think that when someone does business with us, they think the experience, the product and the service was so amazing, they’ll come running back as soon as they can. Your door and never return because of our lack of follow-up. ![]() That means that 68%, almost 7 out of 10, of the customers walk in To the book, “Lessons from the Field” by Howard Feiertag and John Hogan, thereĪre six reasons a business will lose a customer and that customer will never Soccer schedules, piano practice, getting to the gym, grocery shopping…. Have so many other things on their mind, their work, their kids’ schoolwork, Unfortunately, they, like the rest of us, Spend time thinking about how they can come and spend money with us again. List means you need to remind them of your business, its products and services,Īll like to think that our business is so beloved by our customers that they ![]() Your customers and preventing them from ending up in the “where did they go” ![]()
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